Regal Security is concerned about the efficiency and level of productivity of its officers. It is a results-driven Agency. However, results do not come on their own; there are actions that need to be taken so that our aspirations can become a reality. As a Firm, we are not oblivious of this fact. Once an officer is employed, the Human Resource Department tells them their job descriptions. They are placed into a unit and must report to a supervisor. This is to promote accountability and sense of discipline among the officers. The Agency does not cordon laziness. Officers must give report of their activities always.

Job scope has to do with the specific duties of each officer. One way any organisation can avoid confusion or complacency on the part of its employees is to clearly define the roles of every worker. This is what we have done at Regal Security. Highlighted below are the professional requirements of each officer:

• Chief Security Officer (CSO): The success of Regal Security rests on the CSO. S/he is to oversee all the activities going on in the Agency.  The CSO is to lead risk management activities with a view of enhancing organisational value and uplifting the brand’s reputation. S/he must ensure that security officers’ activities are in line with strategic organisational goals.
• Senior Security Supervisor (SSS):  The SSS is to help the Chief Security Officer in the day-to-day running of the Agency. S/he deploys officers to the primary place of assignment and supervises them. S/he also works closely with the CSO or Operation Executive to map out plans for the Agency’s growth. The officer submits daily incident reports to the management.
• Security Supervisor (SS): The primary job of the Security Supervisor is to help the Senior Security Supervisor in providing leadership for the security team. This officer is to compile incident reports and attend to medical incidents. S/he monitors the security team and ensures that they give their best to the work. S/he also serves as the liaison officer as he works with other units for overall success of the Agency.
• Senior Security Officer (SSO):  The main job of the SSO is to protect lives and property at assigned location. Eloquent in communication and evidently truthful, the SSO must ensure that there are no illegal activities going on within the premises. He is to operate the security systems at the site and conduct surveillance at the command centre.
• Security Officer (SO):  This officer is to protect the lives and property at the premises they are assigned to. The officer’s presence must always be felt at the location to be able to detect crime, stop terrorism and put an end to all forms of illegalities. He is to guard, patrol, and screen people on the site. He is to also attend to people’s questions.
• Concierge: The concierge must work tirelessly to protect the reputation of the premises assigned. They are to answer phone or email enquiries from potential guests professionally and maturely. Show respect to guests on their arrival and make them feel loved. They are to promptly respond to guests’ request all through their stay in the building. They are to also keep everywhere clean and tidy. The concierge must keep inventories of supplies and serve as liaison between guests and other units.
• Operation Executive (OE): The Operations Executive must ensure the safety of all the clients under their charge. He is to constantly communicate with other officers on guard to ensure that everyone executes their jobs accordingly. The OE prepares the duty roster and attends to clients’ grievances. S/he will also brief officers on every given job. They must ensure that the security facilities on site are functional.
• Operation Manager (OM): The OM is to assist other top officers in the daily running of the Agency. S/he involves in the deployment of officers to sites. The OM will also prepare roster for the officers under his watch and gives pieces of advice that can contribute to the growth of the Agency.